Content is what we're all about – and as Content Owners, you make it happen. Thank you!
Here's everything you need to know to:
- Select types of content for the site
- Create new content
- Revise existing content
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Your first task is to determine the type of content you want to create. In turn, this will determine the template you use within the content management system (CMS). A list of content types follows.
Service: Content defined by an action that your group is responsible for managing, implementing or supporting (e.g., Services offered via ServiceNow)
Project: Content describing an improvement to an existing or new Service (e.g., phone upgrades at MCB)
Knowledge Base: Content providing support for customers to find answers to questions about a Service (e.g., FAQs, How-to instructions, Tutorials)
Standards & Guidelines: Content describing the methods, policies and compliance requirements for using a Service
Event: Content related to a Service or Project that describes training, outreach, outage or an update with a specific start/end date and time
Group: Content that identifies a team or group (not a person) that supports a Service
Person: Content identifying an individual (not a team) within a Group
Questions?
Need help regarding content type? Contact Vanessa Palacios
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- Click on the Content button at the top left of the admin bar.
- Click Add Content under the Content drop-down menu.
- Select the content type that describes your content.
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WYSIWYG = What You See Is What You Get. Here's how to make sure that what you get is what you want:
Body text styling:
Use this to change text from the normal roman (plain) type.
- Highlight the text you'd like to style, then select the style you want.
- For example, you could select B (bold), I (italicize), U (underline),
S (strikethrough), xa/xa (subscript or superscript) or any other style change you see and want.
Symbols:
Click on this icon to use these special characters sparely or when specifically required.
Remove Format:
Use the Remove Format icon to strip off formatting from pasted content.
Link:
This icon lets you hyperlink your copy to relevant content:
- Highlight the contextual information you want to make into a link and copy it.
- Select the link icon showing a button if you'd like your link to look like a button, instead of simply hyperlinked copy.
- Choose a style from the Button Link Style drop-down menu.
- Paste your highlighted copy into the space, then click Save.
- Double-click on the link to change its style.
- If you want only hyperlinked text, click the small link icon, paste your highlighted copy into the space, then click Save.
Lists:
Create numbered or bulleted lists to differentiate information:
- Type each content list item on a new, separate line (hard return after each entry).
- Highlight all the items.
- Click on either the numbered or bulleted icons to create a numbered or bulleted list
- To change from a numbered to a bulleted list or vice versa:
- Highlight the list and click the "live" icon to remove the formatting. Then follow the instructions above and select the type of list you want.
- (You cannot change from one type of list to the other without deselecting the first type as described.)
Indent:
Indenting content distinguishes it from the rest of the page:
- Highlight the section of copy you'd like to indent.
- Click the right-indent icon (small arrow, facing right), or, if appropriate, the left-indent icon (small arrow, facing left).
- To move text back to the left or right margin, flush with rest of body copy, highlight the section of copy to be moved and click the left-indent icon (small arrow, facing left.)
Quote:
Beneath the Gear icon, click quote:
- Select a background color, alignment (left or right recommended), and size
- Double-click on the quote's directional icon to change these settings
Image:
Click the landscape icon to add an image:
- Select a file and click Choose File.
- ALT text: Use this feature to add alternative (ALT) text for all images to describe them.
- This supports accessibility via the screen-reader description.
- Alignment: Select Alignment (Left or Right recommended).
- Image caption: Click Caption to add a caption.
- Captions are optional but are often helpful with step-by-step or detailed-image content.
- Change these image settings by double-clicking the image.
Headings and font sizing:
Always use headings to create logically organized and structured, searchable and easily accessible content.
Body text and paragraphs should always present as Normal font. However, you can choose from a variety of different heading sizes for page titles, subtitles, and section headings.
- To begin, highlight the text you'd like to style as a heading or a font (type size) change, then click on the dropdown list that starts with Normal and select the level of heading you want.
- In Edit mode, the title of a page, a No.1 heading, does not appear, which is why it isn't listed on the dropdown menu. Therefore, your first content heading should be a No. 2, and subheadings under it should be No. 3s.
- In general, content under a No. 3 heading is best styled as Normal/boldface rather than using the smaller (Nos. 4 & 5) headings.
- Be careful not to overuse headings; at most, use Nos. 2 and 3. Chances are your content is not so dramatically nested that you need more than two heading levels, and the cleaner copy appearance will make it more readable.
Source:
This feature allows you to toggle between the WYSIWYG editor and full HTML.
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Web Services hosts weekly Drupal/content strategy work sessions each Tuesday 9 to 10 a.m. in MCB 303A. We're here to answer your questions and provide hands-on support for your audience-centric content development and organization, content type selection, CMS challenges, and more!
Still have questions about where to start? Contact Vanessa Palacios